Sound familiar?
- A device has stopped working and nobody can explain why.
- You are worried you may have clicked on a scam.
- A new phone or laptop needs setting up and your files moving across.
Technology should not make you feel stuck. Whether a new laptop needs setting up, your email has stopped working or you are worried about a suspicious message, you will get calm help at your pace. If you would like to learn how to do something yourself, that can be part of the session too.
What is included
New device setup
Computers, phones and tablets configured and ready to use.
Moving your files
Photos, documents and contacts transferred safely to a new device.
Email and accounts
Regaining access, tidying up and securing your online accounts.
Scam and security checks
Checking for problems after a suspicious message, call or website.
Printers and smart devices
Printers, TVs and smart home equipment connected and working.
One-to-one guidance
Clear, unhurried lessons on the things you want to do.
Common questions
I think I have been scammed. What should I do?
Stop any remote session, disconnect from the internet and contact your bank immediately if money or card details are involved. You can report it to Report Fraud. Kaynai can then check your device and secure your accounts.
Can you help older relatives with their devices?
Yes. Help can be arranged for a relative with their permission, with instructions written down clearly so they are easy to follow later.
Do you support both Apple and Windows?
Yes. Support covers Windows computers, Macs, iPhones, iPads and Android devices.