Sound familiar?
- Staff lose hours to the same recurring faults.
- Nobody really owns IT, so it falls to whoever is least busy.
- Your previous provider is slow, vague or hard to reach.
Small teams rarely have time to chase a printer fault or a locked account, and every lost hour comes straight out of the day. Kaynai acts as your IT department on demand. Problems are diagnosed properly, fixed at the cause and written down, so the same fault does not keep returning.
What is included
Remote helpdesk
Secure screen-sharing support for everyday problems with your permission.
On-site visits
Hands-on help for hardware, installations and network faults.
Email and account issues
Password resets, mailbox problems, shared calendars and access.
New starters and leavers
Devices and accounts set up, and access removed cleanly.
Printers and peripherals
Printers, scanners, docks and monitors that work reliably.
Software support
Installing, updating and troubleshooting your business applications.
Common questions
Can you take over from our current IT provider?
Yes. Kaynai can work with your existing provider to transfer accounts, passwords and documentation so the handover is as smooth as possible.
Do we need a monthly contract for IT support?
No. You can use IT support for a single problem or as needed. If regular requests make a monthly plan better value, that can be agreed separately.
How do you access our computers remotely?
Through an encrypted remote support tool that requires permission. You can see what is being done and end the session at any time.